PC freeze redemarrage manuel

Bonjour a tous et a toute

J’aimerais avoir de l’aide car je suis perdu mon pc freeze et je suis obliger de reboot manuellement mon ordinateur . j’ai besoin de vous pour savoir comment diagnostiquer un problème. j’ai essayer OCCT et memetest. aucun retour concernant tout ça.

de temp en temp mon pc me fait un blue screen avec une erreur (thread stuck in device driver)

Mon GPU est a jour fait via le site constructeur.

Ma config:
W10 64bit
carte mere z370 a pro de chez MSI
vega 56 oc d’origine de chez msi aussi
16g ram
i3 8100
jai 2 SSd de 275giga et un hdd de 500giga

je suis prêt a tout tester pour savoir ce qui ne va pas. j’ai eu un retour d’un technicien de chez MSI qui ma dit c’est la carte mère ou la RAM mais je trouve bizarre.

Salut,

Avec memtest as tu essayé chaque barrette une après l’autre, ou toutes ensembles ? Les freeze arrivent quand tu fais quelque chose de particulier ou c’est n’importe quand ?
Tu as un écran bleu ou ça reste sur la page du moment et plus rien ne se passe ?

Bonjour,

Alors le memtest je l’ai fait avec les barrette sur la carte mère.
Les freeze arrive souvent quand je joue.
défois mon pc freeze complet et je suis obliger de faire un reboot manuellement, et defois j’ai un bluescreen avec ecrit « thread stuck in device driver » et mon pc redémarre.

Coté carte graphique tu as quoi ? As tu essayé de mettre à jour quelques pilotes matériel.
Coté installation Windows 10, tu as fait une mise à jour ou plutôt une installation propre ?
Ensuite télécharge l’application « Whocrashed » 6.65 ICI tu cliques sur analysé et tu nous copies colle le rapport ici stp.

je possède une vega 56 et les pilote je les mets a jour via le site constructeur .
windows 10 est une version officiel et mis a jour des que possible concernant whocrashed voici ce que ça donne. les crash avec le bluescreen et le message indiqué me donne ce resultat or quand mon pc freeze et je reboot manuellement aucune erreur ne remonte.

Crash Dump Analysis
Crash dumps are enabled on your computer.

Crash dump directories:
C:\Windows
C:\Windows\Minidump

On Tue 21/01/2020 23:14:37 your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\012120-15046-01.dmp
This was probably caused by the following module: dxgkrnl.sys (dxgkrnl+0x40DB5)
Bugcheck code: 0x100000EA (0xFFFFB4893E12E4C0, 0x0, 0x0, 0x0)
Error: THREAD_STUCK_IN_DEVICE_DRIVER_M
file path: C:\Windows\system32\drivers\dxgkrnl.sys
product: [Microsoft® Windows® Operating System](http://www.google.com/search?q=Microsoft® Windows® Operating System)
company: [Microsoft Corporation](http://www.google.com/search?q=Microsoft Corporation)
description: DirectX Graphics Kernel
Bug check description: This indicates that a thread in a device driver is endlessly spinning.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.

On Tue 21/01/2020 23:14:37 your computer crashed or a problem was reported
crash dump file: C:\Windows\MEMORY.DMP
This was probably caused by the following module: atikmdag.sys (atikmdag+0x689F0)
Bugcheck code: 0xEA (0xFFFFB4893E12E4C0, 0x0, 0x0, 0x0)
Error: THREAD_STUCK_IN_DEVICE_DRIVER
file path: C:\Windows\System32\DriverStore\FileRepository\u0350865.inf_amd64_5fe62f81a158f31f\B350825\atikmdag.sys
product: [ATI Radeon Family](http://www.google.com/search?q=ATI Radeon Family)
company: [Advanced Micro Devices, Inc.](http://www.google.com/search?q=Advanced Micro Devices, Inc.)
description: ATI Radeon Kernel Mode Driver
Bug check description: This indicates that a thread in a device driver is endlessly spinning.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.).
Google query: [atikmdag.sys Advanced Micro Devices, Inc. THREAD_STUCK_IN_DEVICE_DRIVER](http://www.google.com/search?q=atikmdag.sys+Advanced Micro Devices, Inc.+THREAD_STUCK_IN_DEVICE_DRIVER)

On Sun 19/01/2020 21:45:33 your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\011920-17625-01.dmp
This was probably caused by the following module: dxgkrnl.sys (dxgkrnl+0x40DB5)
Bugcheck code: 0x100000EA (0xFFFFC90EA7C760C0, 0x0, 0x0, 0x0)
Error: THREAD_STUCK_IN_DEVICE_DRIVER_M
file path: C:\Windows\system32\drivers\dxgkrnl.sys
product: [Microsoft® Windows® Operating System](http://www.google.com/search?q=Microsoft® Windows® Operating System)
company: [Microsoft Corporation](http://www.google.com/search?q=Microsoft Corporation)
description: DirectX Graphics Kernel
Bug check description: This indicates that a thread in a device driver is endlessly spinning.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.

On Sun 12/01/2020 21:23:17 your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\011220-13250-01.dmp
This was probably caused by the following module: dxgkrnl.sys (dxgkrnl+0x40DB5)
Bugcheck code: 0x100000EA (0xFFFFE38D06D37640, 0x0, 0x0, 0x0)
Error: THREAD_STUCK_IN_DEVICE_DRIVER_M
file path: C:\Windows\system32\drivers\dxgkrnl.sys
product: [Microsoft® Windows® Operating System](http://www.google.com/search?q=Microsoft® Windows® Operating System)
company: [Microsoft Corporation](http://www.google.com/search?q=Microsoft Corporation)
description: DirectX Graphics Kernel
Bug check description: This indicates that a thread in a device driver is endlessly spinning.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.

Conclusion
4 crash dumps have been found and analyzed. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:

[atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.)](http://www.google.com/search?q=atikmdag.sys+Advanced Micro Devices, Inc.+ATI Radeon Family)

If no updates for these drivers are available, try searching with Google on the names of these drivers in combination with the errors that have been reported for these drivers. Include the brand and model name of your computer as well in the query. This often yields interesting results from discussions on the web by users who have been experiencing similar problems.

Read the topic general suggestions for troubleshooting system crashes for more information.

Note that it’s not always possible to state with certainty whether a reported driver is responsible for crashing your system or that the root cause is in another module. Nonetheless it’s suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.

dans la barre de recherche Windows tape cmd et clique droit/mode administrateur.
Ensuite tape sfc /scannow et attends la fin. Tu me diras s’il a trouvé des erreurs.

Ensuite on dirait que ton pilote graphique pose problème. Ce n’est pas suite a une mise à jour du pilote graphique que tu as eu ce problème ?